Property Manager Responded: Hello Anonymous User, thank you for sharing your feedback. We appreciate you highlighting the friendliness of our staff. We understand your concerns about the time it takes to receive correct information and the need for persistence. We are continuously working to streamline our processes and improve communication to ensure all resident inquiries are handled efficiently and accurately. If you'd like to discuss your experience further, please feel free to reach out to us at AltitudeProsper@assetliving.com.

Property Manager Responded: Thank you for your wonderful review! We're so glad you're enjoying your stay at Altitude and appreciate you highlighting our amenities and convenient location near campus. We agree that it's a fantastic place to build your college experience and hope you continue to have a great time with us!

Property Manager Responded: Hello Anonymous User, Thank you for taking the time to share your feedback. We understand your concerns about unauthorized individuals on the property and the disturbances they may cause. We are actively working on strategies to enhance resident peace of mind and deter unwelcome activity. We appreciate your patience and encourage you to reach out to us directly at AltitudeProsper@assetliving.com if you have any specific incidents or suggestions you'd like to share.

Property Manager Responded: Anonymous User, thank you so much for sharing your wonderful experience at Altitude Prosper! We are thrilled to hear that you feel so at home and that our community's peaceful, welcoming atmosphere and beautiful maintenance contribute to your comfort and refreshment each day. It's fantastic that you find our modern design, spacious layouts, and thoughtful amenities helpful in balancing your busy schedule. We love that you feel a sense of pride and peace here, and we're so glad to know our staff's dedication makes a difference. We are committed to providing a warm and uplifting environment where you can grow, recharge, and create lasting memories.

Property Manager Responded: Hi there, We are so sorry to hear about the extremely disappointing experience you had during your time with us. Your review highlights several serious issues that are absolutely not reflective of the living environment we strive to provide, and we sincerely apologize for the distress and inconvenience this has caused you. We are particularly concerned to hear about the cockroach issue upon move-in, and we understand how unsettling that would be. We are also very troubled by the discrepancy between the unit shown and the one you received, and the lack of support you experienced from your roommates in establishing your living space. The persistent unpleasant odors in common areas and the mysterious water on the staircase, which led to you slipping and falling, are unacceptable and point to significant maintenance oversight. We are also taking note of the issues with trash enforcement and the gym's cleanliness provisions. We are actively investigating these matters to understand how they occurred and to implement immediate corrective actions. To help us address these concerns more thoroughly and discuss potential resolutions, please reach out to us directly at AltitudeProsper@assetliving.com. We value your feedback and hope to have the opportunity to make things right.