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September 13, 2023
RED FLAGS AT 8181
My "new resident applicant" experience with 8181 Med Center has been nothing short of infuriating and utterly disappointing. The level of incompetence and disregard for residents is staggering.
From the get-go, transparency was nonexistent. The management displayed a shocking lack of interest in assisting new residents, evident in their pathetic excuse of a "self-guided" tour. Not a single word about the amenities, except for casually mentioning the amenity charges. The model apartment they showed us was a bait-and-switch tactic, with refurbished units that differed from the outdated appliances we'd be living with.
Communication with this management is an exercise in futility. After our application was approved, they failed to inform us about the next steps, leaving us in the dark until we had to beg for information via email. Calls and emails, even to their so-called new-resident number, went unanswered.
Adding to the frustration, they continuously pressured us to make hasty decisions. They demand responses to deposit options and lease agreements within 24 hours, showing complete disregard for others' schedules.
Their advertising tactics were downright nasty and misleading. Promises made, such as one month of free rent, were never confirmed in writing, and they also conveniently left in the first lease agreement despite clear emails requesting it. I've now received a third lease agreement which still has discrepancies from the promised rent and fees.
The start date of the lease agreement is a farce, as it coincides with their apartment cleaning. They clean the apartment only on the first date of your lease. This not only exposes us to potential damage and renters insurance risk but also meant they can freely consume electricity, water, and sewer while charging us for it.
To top it all off, they increased the base rent and prorated rent when we asked to change our move-in date, effectively forcing us to pay for their inefficiencies and inadequate planning.
My experience with 8181 Med Center's management has been a nightmare. Their lack of transparency, disregard for communication, and overall unprofessionalism have left me beyond frustrated. I am really, really unsure if I will sign the ***RED FLAGS ON THE LEASE AGREEMENT*** after going through this agony of a process. Losing a few hundred dollars of application fees might be better than a year of frustration with the self-serving management.
Property Manager Responded: I'm really sorry to hear about your experience. Our aim is always to provide clear and helpful assistance for all our residents and it's disappointing that we've fallen short in this instance. I understand you have a number of issues here and I'd appreciate another opportunity to discuss them with you directly. If you are willing, please reach out at your earliest convenience. Thank you, Rachel - Community Manager - 1 (713) 799-4000
September 14, 2023
