Shoutout to front office staff making my move in smooth and perfect the apartment look really great

Don’t move here. We had to file a noise complaint on our very first night in our apartment because of a party going on upstairs into the wee hours of the morning. Mgmt told us to tell the security guard next time to tell them to keep it down because they’re the only ones here after office hours. We continued to have to request the music be turned down every weekend because the music was shaking our walls and we have an infant (which we told them every week). Eventually, we filed a noise... complaint with HPD after several months of this. In addition, our upstairs neighbors flicked their cigarettes off their balcony into the bushes, grass, and our patio itself. After multiple contacts to mgmt, they have yet to do anything about it and told us “without proof of who it is, there’s nothing we can do.” This has continued for months as well, despite there being “No Smoking” signs around the property and “This is a Smoke Free Community” signs in the office. We moved to this complex because our child has fragile immune system snd weak lungs from a congenital defect and it was important to us that there wouldn’t be smoke everywhere… but, there is. Grabage is another issue entirely. Trash is collected Sunday-Thursday which is nice except that you have to bring your trash can in everyday (gross) and they will leave a passive aggressive note if you don’t take it in. Except for some people leave their bags of trash sitting in the open for days on end and dont get in trouble. Since the trash isn’t picked up on weekends the one dumpster on the property is overflowing by Friday night (again, gross) and the trash cans by the mail boxes and the grassy areas overflow with dog poop bags over the whole weekend. The apartment itself is just okay. The rails on the porch are very rusty and paint chipping, the walls have clearly just been painted over and over and the appliances need updating. The only positive about this place is that Maintenance is efficient and kind. Read More

The office staff is extremely nice and professional. They have an amazing property with beautiful amenities to offer. Its also close to the metro trail. The assistant manager , Ajee was extremely helpful and a true people person. His energy and personality was awesome.

My "new resident applicant" experience with 8181 Med Center has been nothing short of infuriating and utterly disappointing. The level of incompetence and disregard for residents is staggering.

From the get-go, transparency was nonexistent. The management displayed a shocking lack of interest in assisting new residents, evident in their pathetic excuse of a "self-guided" tour. Not a single word about the amenities, except for casually mentioning the amenity charges. The model apartment they... showed us was a bait-and-switch tactic, with refurbished units that differed from the outdated appliances we'd be living with.

Communication with this management is an exercise in futility. After our application was approved, they failed to inform us about the next steps, leaving us in the dark until we had to beg for information via email. Calls and emails, even to their so-called new-resident number, went unanswered.

Adding to the frustration, they continuously pressured us to make hasty decisions. They demand responses to deposit options and lease agreements within 24 hours, showing complete disregard for others' schedules.

Their advertising tactics were downright nasty and misleading. Promises made, such as one month of free rent, were never confirmed in writing, and they also conveniently left in the first lease agreement despite clear emails requesting it. I've now received a third lease agreement which still has discrepancies from the promised rent and fees.

The start date of the lease agreement is a farce, as it coincides with their apartment cleaning. They clean the apartment only on the first date of your lease. This not only exposes us to potential damage and renters insurance risk but also meant they can freely consume electricity, water, and sewer while charging us for it.

To top it all off, they increased the base rent and prorated rent when we asked to change our move-in date, effectively forcing us to pay for their inefficiencies and inadequate planning.

My experience with 8181 Med Center's management has been a nightmare. Their lack of transparency, disregard for communication, and overall unprofessionalism have left me beyond frustrated. I am really, really unsure if I will sign the ***RED FLAGS ON THE LEASE AGREEMENT*** after going through this agony of a process. Losing a few hundred dollars of application fees might be better than a year of frustration with the self-serving management. Read More

I have been a resident of an apartment complex for the past 3 years and I would like to share my experience with the recent change in apt management.

Since the new management took over, the quality of services has significantly degraded. The current management team has a negligent attitude toward the residents and their concerns.

Last month, there were multiple robberies in the complex, but the management did not notify the residents via email or any other means of communication!

Additionally... , the main gate has been left open for 24 hours a day for the past week, indicating the lack of responsibility on the part of the management team.

I strongly advise against choosing this apartment complex until the new management team proves their ability to take responsibility for the safety and well-being of the residents.

Note: that the high rating and good reviews were based on previous management's accomplishments. The previous management team was exceptional - they were professional, helpful, and genuinely concerned about the well-being of the residents! Read More